Terry Paterson - Customer Services Hirepool Portables

What were you doing before this role
Through a friend, I started as a part-time employee doing customer service at Hirepool Events and then went full time after that. I had a couple of years off away from Hirepool and then came back a year ago.

What makes this an interesting industry to be involved in?
There’s always something new going on and I get to deal with so many people. No two days are the same.

What did you think when you first started?
When I first started at Hirepool Events it was very different to what I had been doing.  I really loved the customer service part of the work, which was new to me, helping people create great events, weddings and parties.

What is your day to day role?
My role is customer service in the busy portable branch answering the phones, writing up bookings and helping the drivers organise their daily runs.

What’s the biggest thing you enjoy about the job?
The people. Working with a great bunch of people is the key for me.  We have a great team here and everybody gets along well.

How have you grown in your career?
My customer service skills have really improved. We deal with a lot of people each day and I have become much more efficient in my time management skills.

What would you say to a new person looking to come into the industry?
There are lots of options and paths you can choose to experience in the hire industry. There is such a wide range of things you can do e.g customer service, driving, mechanics, accounts and branch management.