frequently asked questions

Get the most out of your HIANZ resources by exploring our helpful FAQ’s

We have independent trainers based across the country that offer our Silvercard courses. To book a course with a trainer nearest you, go to the Find a Trainer link on the Silvercard website  search under your location, and this will return a list of Silvercard Trainers near you with their details. 

When you complete your Silvercard course, your Trainer will send you an email with details on how to Download the Silvercard APP from the Google or Apple store to your mobile device. Add your Surname, Date of Birth and Silvercard License number, this will load your details into the App, confirming you are a Silvercard Competent Operator.   

Contact your Silvercard Trainer directly to order a physical card (details can be found on your Silvercard App). Alternatively, in the App, under settings, there is a button REQUEST A PHYSICAL CARD. Select this and add in your information. On receipt of your query, Silvercard will send an invoice for payment. Once payment has been made your Silvercard will be sent by courier to your physical address.

We have independent trainers based across the country offering Silvercard courses. Prices vary across each Company, please contact a Trainer near you to request a price.